Refund policy

At Customer.io, we take pride in offering high-quality, made-to-order items. Due to the custom nature of many of our products, we do not accept refunds or exchanges unless:

• The item arrives damaged.
• The wrong item was sent.

We have made every effort to provide accurate product descriptions, specifications, and sizing. It is your responsibility to carefully review these details and measure to ensure the best fit. Please double-check sizing and specifications before placing your order, as we cannot accommodate changes or returns for items that do not fit as expected.

If your item arrives damaged or incorrect, please contact shop@customer.io within 7 days of receiving your order, and we will work with you to resolve the issue.

Thank you for your understanding and support!